If you deem the product to be faulty, we will happily replace your flowers or refund your money subject to the following:

  1. Please email us at sales@vangoghflowers.com.au advising us of your concerns in relation to the flowers, with a photo provided, within 48 hours of receiving the order.
  2. Your order will NOT be refunded where there has been a change of mind, or after the 48hr period.
  3. Once we have received a photo and are satisfied with your concerns, we will either replace the good/s or issue a refund for the purchase price of the applicable item and the original freight that we charged, within 7 days of receiving the email.

We will always work with you to rectify a problem, so please be kind – we make and deliver all of our flowers with love, however, please remember we are dealing with fresh product!